FAQ
Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here you’ll find answers to common questions about shopping with us. If you can’t find the answer you’re looking for, please don’t hesitate to contact our customer service team.
Ordering & Payment
Q: How do I place an order?
A: Ordering is easy! Simply browse our website, add the books you wish to purchase to your shopping cart, and click “Checkout”. Follow the on-screen instructions to provide your shipping details and complete your payment.
Q: What payment methods do you accept?
A: We currently accept payments securely via PayPal. You can use your PayPal balance, or any credit or debit card linked to your PayPal account.
Q: Is my payment information secure?
A: Yes. All transactions are processed through PayPal’s secure payment gateway. We do not store your credit card or sensitive financial details on our servers.
Shipping
Q: Where do you ship to?
A: We currently ship to all addresses within the United States.
Q: How much does shipping cost?
A: We offer standard shipping at a flat rate of $4.60 per order.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days. Standard shipping usually takes 6-10 business days for delivery after processing. Business days are Monday through Friday, excluding public holidays.
Q: Can I track my order?
A: Yes! Once your order ships, we will send you a shipping confirmation email containing a tracking number. You can use this number to monitor your package’s journey.
Returns & Exchanges
Q: What is your return policy?
A: We want you to love your books! If you’re not completely satisfied, you may return most items in their original condition within 30 days of delivery for a refund.
Q: How do I return an item?
A: Please contact our customer service team with your order number and the reason for your return. We will guide you through the process. Please note that customers are generally responsible for return shipping costs unless the return is due to our error.
Q: What if my book arrives damaged or I received the wrong item?
A: We’re sorry for the mistake! If you receive a damaged, defective, or incorrect item, please contact us immediately. We will provide a free return shipping label and arrange for a replacement or full refund at no additional cost to you.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item(s), we will process your refund. Refunds are typically issued back to your original payment method within 5-7 business days.
Account
Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account allows you to view order history, save addresses, and manage your preferences for a faster checkout experience next time.
Q: How do I create an account?
A: Click the “Account” or “Sign Up” link on our website and follow the simple steps to register.
Contact Us
Q: I have another question. How can I contact you?
A: If your question isn’t answered here, please visit our “Contact Us” page. You can reach our customer support team via email at [email protected].